Learn what website hosting providers mean when they say "phone support".
There are lots of web hosting suppliers available, still the majority of them are resellers who have restricted resources, particularly in terms of support. One of the ways to distinguish them is the option to contact the company over the telephone. The type of support that you can receive via this particular channel of communication may vary based on the provider - several of them provide you with experienced phone support, others offer common and customer support only since some issues are more time-consuming and it's quicker to be resolved through a support ticket, especially when the issue needs to be escalated. However, it is good to find that you can always get in touch with your hosting supplier since there are tons of small-scale issues which can be taken care of effectively and timely through a phone call, not mentioning that you'll be able to get more details for the services even before you become a customer.
Phone Support in Web Hosting
As we have live telephone support 14 hours a day, you're able to contact us and speak with one of our customer support representatives to get more information about the web hosting plans
that we provide and make sure that our servers meet the system requirements for your web sites before purchasing anything. For your convenience, we now have phone numbers on 3 continents so that you will be able to call the one closer to you - in the U.S.A., the United Kingdom or Australia. If you are already a customer, you will be able to call us about general and billing matters, or even about some tech ones. If the situation is strictly technical or it needs longer time to handle, you'll have to go through our ticketing system, that will enable both you and our technical support team to keep track of the details given by each side.
Phone Support in Semi-dedicated Servers
We offer live phone support 14 hrs daily as part of the support services for every single semi-dedicated server
package that we provide. Since some issues are more complex and time-consuming, you will have to open a support ticket if you experience such an issue, still for all the billing, general or minor tech issues you can always call us and we'll assist you immediately to save you the time you will have to spend on opening a ticket. Even if you don't have an account yet, you are able to find out if you can host your websites on our top-notch cloud platform or you'll be able to receive any other general info on our semi-dedicated services. We have local numbers in the United States of America, Great Britain and Australia along with an international number, so you can call the one which is nearer to your region.