Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • The Help section built into our Website Control Panel offers a collection of help articles and regularly asked questions. Aimed towards solving any common problem that you might possibly run into, they are written by our support team of knowledgeable technicians.

  • Top quality support service
  • Tutorial Video Clips

  • For all of you who wish to learn how to settle a common issue by watching a how–to video, we’ve added a selection of video tutorials to our Website Control Panel. All the how–to videos are concise and simple to understand. They offer step–by–step demonstrations of different web site management activities.

  • Intuitive help center
  • A One–Hour Support Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24–7 client support service and come with a 1–hour support ticket response time guarantee. Our well–trained techs will be at your disposal 24/7/365 and will rectify any issue that you may possibly chance upon within less than 1 hour after the ticket submission. Normally, an answer will be given to you within twenty minutes.