Semi-dedicated Plans
24–7–365 Customer Support

An Easy–to–Navigate Help Center Section

The Help section built into our Website Control Panel offers a collection of help articles and regularly asked questions. Aimed towards solving any common problem that you might possibly run into, they are written by our support team of knowledgeable technicians.

Tutorial Video Clips

For all of you who wish to learn how to settle a common issue by watching a how–to video, we’ve added a selection of video tutorials to our Website Control Panel. All the how–to videos are concise and simple to understand. They offer step–by–step demonstrations of different web site management activities.

A One–Hour Support Ticket Response Time Guarantee

Our semi–dedicated servers are backed up by a 24–7 client support service and come with a 1–hour support ticket response time guarantee. Our well–trained techs will be at your disposal 24/7/365 and will rectify any issue that you may possibly chance upon within less than 1 hour after the ticket submission. Normally, an answer will be given to you within twenty minutes.