The customer support that you can receive from your web hosting provider is very important, regardless of whether you have pre-sales questions and you are not a customer yet, or you have a technical issue with an active account. Timely and clear info regarding a question or a problem can save you lots of time and efforts, not mentioning that this can often be a proof that you are ordering from a genuine hosting supplier and not from a reseller. When you acquire a hosting account from a company that doesn't own its servers and it cannot access them right away, it is very likely that you'll wait for a couple of days so as to receive a response to any kind of query, which means that your sites may remain offline for quite a while. Alternatively, a company that offers different options for communication and has a technical support team available at any time can assist you right away and help you reduce or completely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Web Hosting
We provide you with 24/7 billing, customer and technical support for our web hosting plans. Even if you are not our client yet and you have questions, we will give you a hand in a timely manner and supply you with the necessary information, so as to give you a choice to make an informed decision when you get a new web hosting account. We're available at any moment, including weekends and holidays, and we provide you with numerous options for communication to get in touch with us - phone, live chat, emails and support tickets. To make things easier for you, we now have several telephone numbers internationally, so you are able to call the one that is closer to you. The max response time for your e-mail messages and the tickets is one hour. The typical response time is around 15-20 min, which means that you can forget about waiting for days to receive support for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server that you select, you will be able to take advantage of our 24/7 tech support services even on public holidays. All of your sites will be available all of the time and so will we. With plenty of contact options, you are able to choose the easiest way to contact us and learn more about our solutions in case you don't have an account yet, or request assistance if you are already our customer. You can give us a call, start a chat with a live consultant, send an email message or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options have a one-hour reply time warranty, although it hardly ever takes more than 20 minutes to get assistance irrespective of the nature of the problem. With our customer and tech support services, we'll be there for you when you need us, not a couple of days after that.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to get timely support in general, let alone if you operate a whole server, that's why each and every dedicated server that we offer includes 24/7 support with one-hour reply time warranty regardless of the issue. The service is absolutely free for any issues with the server or the software that was installed from our admins during the setup, which means that you are able to get in touch with us as many times as you would like, even during holidays. You can either open a trouble ticket from the billing section or you could send an email message, and the actual response time for either of these rarely surpasses 30 mins as we have admins available twenty-four hours a day. If you want general information about our servers or you've got some billing question/issue, you can also call one of the local telephone numbers we have on three continents or you can use our live chat service and consult with an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you will be able to include to your server package from your billing Control Panel.