A 99.9% Server Uptime
We’ve set up our web hosting system using dependable hardware components and significantly tweaked software. Our administrators have installed a modified version of Security–Enhanced Linux on all our servers to guarantee optimal safety and stability. We have set up a number of denial–of–service protection tools in addition to highly efficient firewalls to make sure our network is invincible and safe.
All our web hosting plans plans include a 99.9% server uptime guarantee. And no matter which datacenter you opt for, the uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you set up your very own cloud hosting system, it’s very important that you also build your own network infrastructure. That is the reason why we set up a custom–configured internal network in each one of our datacenters. Relying on enterprise–class Juniper switches and routers, our internal network allows for startlingly fast data transfer rates and is fully redundant.
Therefore, you will take advantage of a 99.9% network uptime in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe as well as in our datacenter in Australia, irrespective of which web hosting plan you have selected.
A 30–Day Money–Back Guarantee
Even though we have given our best to minimize all possible risks with our cloud hosting plans and even though our company offers premium support, there are occasions when the customer is just not pleased with what we are offering. Or he needs to migrate to a more powerful hosting solution, such as a VPS server or even a dedicated server.
That is the reason why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t pleased, you will get a full refund.
24/7 Technical Support
We’ve attentively hand–picked each single member of our 24x7 support staff to make certain that we can offer the best client support you can get. Each one of our technical support engineers has lots of years of experience dealing with hosting accounts behind his back, therefore they know what they are doing. Plus, they’re at your disposal 24x7 – you will be able to contact them whenever you want and they’ll get back to you as fast as possible.
Their average ticket response time is under twenty minutes, whilst with many other web hosting suppliers you have to wait around for days. Besides, we offer you a 1–hour response time guarantee. Irrespective of what happens, your queries will be replied to within an hour.