A ticketing system is the most common means of communication that hosting providers offer to their clients. It is usually part of the billing account and is the quickest way to fix an issue that takes a certain period of time to investigate or that needs to be escalated to a sysadmin. In this way, all replies provided by either party will be kept in the same place in the event that someone else needs to work on the given issue and the information already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which suggests that you’ll need to log in and out of no less than 2 accounts in order to do a given task or to get in touch with the company’s customer service staff. If you desire to manage a handful of domain names and each one is hosted in its very own account, you’ll need to use even more accounts simultaneously. Besides, it might take a significant span of time for the hosting provider to reply to your ticket requests.