Customer Support Channels
A 1–Hour Ticket Response Time Guarantee
Every support request you submit to us will be responded to within maximum sixty minutes. In case your trouble ticket or email needs further assistance from a system administrator, we will forward it and leave a note to notify you that your issue is being worked on. If you make use of our Optional Admin Services package, all of the server administration services included there will be carried out at a time of your liking.
A Topflight Customer Service
Our technical support team will be available to you 24–7 if you require help working with our Website Control Panel or with any of the apps that we pre–install for you on the dedicated hosting server. And if you require assistance with the standard administration tasks on your server, you can take a glance at our Optional Admin Services package, that includes data backup hard drive space, weekly OS updates, troubleshooting and software installation procedures, server monitoring and restarting procedures, etcetera.
A User–Friendly Help Area
We have equipped the Website Control Panel with a detailed knowledgebase, which features comprehensive explanations of all its features and functions. Plus, we have made exhaustive video tutorials that will further disclose to you how to carry out a particular action or resolve a frequently encountered issue. All the how–to articles and the tutorial videos are readily accessible from every section of the Website Control Panel via the Help and Videos buttons in the upper right corner.