Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Solution Guarantee

  • Our crew of technicians will try their best to reply to your help enquiries within about 1 hour. If, however, the issue you have encountered calls for aid from our Administrators’ =Team,= we’ll send the ticket to the person on duty and will submit a comment to notify you.

  • Top quality support service

  • Qualified Customer Help Service

  • Our tech help Department will be on shift for you round–the–clock to to reply to all service demand tickets that you send. We offer customer help for all the programs that are installed in advance on your web server. These include our custom developed Website Control Panel, the selected Operating System plus the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • In the Website Control Panel that comes absolutely free along with your virtual server, you will find a useful Help zone, that includes all you need to have knowledge of when managing your internet sites and software. We have added a wide array of how–to content articles and video courses that present the fundamental site management duties in an understandable manner.