One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how exactly does it enhance user experience?
Should you ever experience a problem with your site and be incapable of handling it on your own, ask the respective web hosting provider’s client care staff to help you bring the website back online. A swift resolution would be the best-case scenario, but many hosting companies answer within 24 hours or even more, particularly if you are dealing with a reseller. Even if the problem can be quickly resolved, your website may not work satisfactorily or it may not be reachable whatsoever for an extended time interval, so you may lose potential customers because it is pretty unlikely that anybody would ever revisit an inoperative site. Therefore, you have to make sure not only that you can get in touch with your web hosting company, but also that they can respond and assist you in a well-timed fashion. If a script update doesn’t go as planned or you delete something mistakenly, for example, the site must be fixed swiftly in order to prevent prolonged unreachability.
One-Hour Response Guarantee in Web Hosting
With a web hosting
from our company, you can just forget about waiting for hours, or even a whole day, to obtain a reply to a tech support ticket or an email. No matter when you contact us, we’ll help you out within maximum 1 hour with any technical and pre-sales enquiries that you may have. As a matter of fact, our real reaction time hardly ever exceeds twenty to thirty minutes. Since we are available to you 24x7, you will always get help in a timely fashion and we understand precisely how essential this is in the digital age. Soon after you contact us, we’ll respond to your inquiries. If you confront any technical obstacle, we’ll tackle it instead of you, or we will give you all the necessary information in case there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you open a technical support ticket from your hosting Control Panel or send an email regarding your semi-dedicated server
, you will receive a reply within 1 hour max. You can get in touch with us whenever you need with regard to general, technical or billing matters and because of the fact that we’re working around the clock, you’ll invariably receive help in a well-timed manner. Depending on the specific issue or question, we will provide you with more info, solve the obstacle if it’s been caused by something that is within our reach or advise you on what to do on your end if you need to tweak a particular setting for an Internet app that we do not have access to. You can just forget about waiting around for an entire day for every reply. As it is, in most cases we respond to emails and tickets within no more than 20 to 25 minutes.