A ticketing system is the most common means of communication that hosting providers offer to their clients. It is usually part of the billing account and is the quickest way to fix an issue that takes a certain period of time to investigate or that needs to be escalated to a sysadmin. In this way, all replies provided by either party will be kept in the same place in the event that someone else needs to work on the given issue and the information already exchanged in the ticket will be available to all parties. The negative side of deploying a ticketing system with most hosting platforms is that it’s not included in the web hosting Control Panel, which suggests that you’ll need to log in and out of no less than 2 accounts in order to do a given task or to get in touch with the company’s customer service staff. If you desire to manage a handful of domain names and each one is hosted in its very own account, you’ll need to use even more accounts simultaneously. Besides, it might take a significant span of time for the hosting provider to reply to your ticket requests.
Integrated Ticketing System in Web Hosting
With a web hosting from us, you’ll never need to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can quickly access any support ticket while you are browsing through your website files or tweaking various settings. The ticketing system is being closely monitored 24-7-365 by our client support staff and the ticket response time is no more than one hour, but it seldom takes more than twenty minutes to receive assistance. In stark contrast to some other web hosting providers, we do not charge more for using the ticketing system, so you can get in touch with us as often as you want and request information regarding any technical or billing issue. In addition, you can see a number of informative articles, which will help you resolve the most commonly encountered problems yourself.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated plans, was created with the notion that you should be able to manage everything related to your semi-dedicated account from one single location and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you have a question or confront an obstacle, you can touch base with our client service staff representatives instantly without needing to sign in to a completely different system. You can browse through your web files or check various settings in your account whilst submitting a new ticket or reading the response to an older one. If you have loads of tickets and you wish to track down a given one, you can use the smart search option, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll obtain a response in no more than sixty minutes irrespective of the essence of your query or issue.