A live chat is one of the methods of communication offered by some web hosting providers as a part of their support service. Determined by the provider, the chat can be used for billing, pre-sales and/or tech support. This way of contact is faster as compared to a support ticket and it makes it much more unlikely to misunderstand or misspell a word as compared to a phone call with a representative. Furthermore, when the problem that you experience requires some time to be investigated and dealt with, you are able to do something else in the meantime instead of just waiting, like you'd have to do if you call. Also, you can take advantage of a live chat assistance service for free as long as you have Internet accessibility even when your hosting supplier is located in another country and they don't have a local telephone number you can call.
Live Chat Support in Web Hosting
As we consider the fact that a number of issues can be resolved when you chat with a live person, we offer a live chat service for all our potential and current customers. The chat is online every day and our customer care representatives will help you with a number of questions and troubles. If you are not our customer yet, you can find out more about our web hosting
plans and the web hosting environment in general in order to make sure that your web sites will operate efficiently on our servers. In case you already have an account and you have some questions or you experience any issues with any of our services, you will be able to join us on our live chat and we can supply you with the required information or assist you to troubleshoot the issue. You'll have to open a support ticket for certain troubles which require longer time or the expertise of a sysadmin, still for a number of basic issues you'll receive help on the spot.
Live Chat Support in Semi-dedicated Servers
When you use the live chat support service that we provide with all of our semi-dedicated plans
, you can find the the right answers for any questions you may have or have lots of troubles dealt with quickly. The service is online every single day, so you'll be able to talk to a representative even on holidays and weekends. In case you are not sure which package would be better for your web sites or if our outstanding cloud hosting platform matches some system requirements, you may come on the live chat before buying anything. If you are a current customer, you are able to obtain more information about billing issues, account settings as well as a number of common technical issues you may encounter, for example if you can't set up an e-mail account in a client on your personal computer. The live chat will save you lots of time regardless where you are or when you get in touch with us.