Many users who start using their first web hosting account, or change companies, frequently have questions with regards to how certain procedures are accomplished or chance upon obstacles when setting up various things like e-mails, site settings, and so on. This is the reason why, some companies have compiled documentation with the most standard questions and issues in order to help their clients receive information swiftly and easily. Consequently, the help desk staff members can dedicate more time to actual issues that given customers may be facing, as the solution for the minor things will already be available on the Internet and clients will be able to easily resolve them without touching base with the technical support staff. Having elaborate documentation is vital, particularly for new clients with no practical experience at all, because the hosting service involves a multitude of features and many people can become confused about what to do. A good knowledge base can both help you execute the things that you need and become aware of how the hosting service works in general.
Extensive Online Documentation in Web Hosting
All web hosting plans
that we offer include an extensive knowledge base where you can find everything you should know with regard to your hosting account. Whether you desire to set up a brand new MySQL database, to redirect a domain name
by means of an .htaccess config file or to set up an email account on your desktop computer or smartphone, you can just read our step-by-step help articles and all the info that you need will be there. When you go to a certain section of your Hepsia hosting Control Panel, you’ll see articles that are related to the features that can be accessed through it. If you’d like to see the complete archive of articles and get familiar with all the functions that Hepsia offers, or simply to read generic information about the web hosting service, you can browse the whole knowledge base, which can be accessed via the Help menu in your Control Panel. We have done our very best to cover any obstacle that you could possibly encounter, but if you do not find what you’re seeking, you can always touch base with us, as our client support team is available to you day and night.
Extensive Online Documentation in Semi-dedicated Servers
The Help section of the Hepsia hosting Control Panel, which comes with our semi-dedicated plans
, will allow you to access the elaborate online support documentation that we have compiled for you. The articles themselves include generic info about our services, educational tutorials about the different functions that you can access, together with troubleshooting guidelines that can help you rectify common problems that you might run into. The topics that we’ve included cover basically everything, from elementary things such as how to host a new domain name in the account, to more complex ones such as which SSH commands are allowed on the servers. Relevant articles about the features of a certain section of the Control Panel will always be available on the right-hand side of the page that you are on, whilst the complete article archive can be accessed through the dedicated Help section.